Bilingual Customer Service Associate - Part Time/Contract

Location: Brampton, ON, Canada
Date Posted: 12-03-2018
Bilingual Customer Service Associate -  PART TIME - CONTRACT 
Bimbo Canada (formerly Canada Bread Company, Limited) is a leading producer and distributor of packaged fresh bread, bakery and snack products with brands such as Dempster’s®, Villaggio®, POM®, Bon Matin®, Ben’s®, McGavins®, Stonemill®, Vachon®, Tia Rosa®, Takis® and more. Dempster’s is the national brand leader and a market leader in the health and wellbeing segment of bread products in Canada.
In business for more than 100 years, the company operates 19 bakeries and employs approximately 4,800 associates across Canada.
In May 2014, the company was purchased by Grupo Bimbo, the world's largest baking company with operations in 32 countries.  The company is now referred to as Bimbo Canada, a division of Grupo Bimbo. 

In 2017, sales were $1.3 billion. Bimbo Canada seeks to grow value-added bakery segments by focusing on health and wellbeing as well as penetrating new bakery categories and distribution channels with innovative products.
Our high-quality, great-tasting products are found in kitchens across Canada and served at every meal, every day.  Our mission is to have delicious and nutritious baked goods and snacks in the hands of all Canadians.

Bimbo Canada serves major grocery chains, retail outlets and foodservice operations across Canada.  The company distributes branded products in the discount, mainstream, and super-premium segments, and is the leading producer in most major bakery categories.  It also produces private label products for grocery and foodservice outlets.
Job Description:
You will be responsible for providing post-sales and non-technical service to internal and external customers and for processing order adjustments accurately in a timely manner. You will act as liaison between different stakeholders to resolve customer inquiries and escalation.
You will be required to work 4 hours per day, 5 days per week including 1 Saturday every two weeks. The contract calls for a minimum of 20 hours per week.
Summary of Duties:
  • Answer telephone/fax/e-mail inquiries regarding post-sales, non-technical issues, order management and general customer service issues in a professional, responsive manner
  • Process accurately and effectively phone, e-mailed, faxed and on-line order adjustments to fulfill customer requirements
  • Review order management activities on a proactive basis regarding accuracy, shipment timeliness and advise customer accordingly of changes/delays.
  • Work on customer specific project-related activities as assigned
  • Manage and resolve customer escalations as delegated
  • Liaise with sales teams to identify effective resolution to customer needs
  • Inform clients of sales promotions, new products, and current products in an effort to increase sales base.
  • Maintain on an ongoing basis an accurate data of customer profiles and product information.
Academic and Experience Requirements:
  • Post-secondary education or equivalent
  • Call Centre/customer service experience is an asset
  • Experience in Automatic Call Distributor phone service environment is an asset
  • Excellent verbal/written communication skills
  • Demonstrated analytical and problem-solving skills
  • Excellent multi-tasking skills
  • Ability to communicate clearly and concisely over the telephone
  • Strong interpersonal and organizational skills
  • PC and software knowledge and strong data entry “keystroke”
  • Familiarity with Microsoft Office Suite and Oracle is an asset
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