Call Centre Associates Part Time - Bilingual or English - Contract 8 Months

Location: Brampton, Ontario
Date Posted: 08-04-2017
Canada Bread Company, Limited is a leading producer and distributor of packaged fresh bread and bakery products with brands such as Dempster’s®, Villaggio®, POM®, Bon Matin®, Ben’s®, Healthy Way® and McGavins®. Dempster’s is the national brand leader and a market leader in the health and well-being segment of bread products in Canada. The growth strategy is to focus on market leadership in all commercial bread categories. The company operates 19 bakeries and employs approximately 4,550 associates across Canada.  It seeks to create value by leading innovation in products and service delivery in the bakery industry, enhancing distribution services and processes, and continuing to grow premium white and whole grain breads, tortillas, bagels, rye, buns, and rolls.

As an independent business unit of Grupo Bimbo, Canada Bread seeks to grow value-added bakery segments by focusing on health and well-being and penetrating new bakery segments and channels of distribution. The business will continue to grow market leadership and margins by investing in the premium whole grain product category, and by delivering continued product innovation in other bakery and snack categories.

Canada Bread serves major grocery chains, retail outlets, and foodservice operations across Canada. The company distributes branded products in the discount, mainstream, and super-premium segments, and is the leading producer in most major bakery categories. It also produces private label products for grocery and foodservice outlet.
 You will be responsible for providing post-sales and non-technical service to internal and external customers. You will act as liaison between different stakeholders to resolve customer inquiries. You will be responsible to process order adjustments accurately on a timely manner.

We are looking for 10 Bilingual or English associates for our Brampton location with the schedule being:

Monday to Saturday - 4 hour day between 8:00 AM and 1:00 PM and one Saturday every 2 weeks.

Summary of Duties: 
  • Answer telephone/fax/e-mail inquiries regarding post-sales, non-technical issues, order management and general customer service issues in a professional, responsive manner
  • Process accurately and effectively phone, e-mailed, faxed and on-line order  adjustments to fulfill customer requirements
  • Review order management activities on a proactive basis regarding accuracy, shipment timeliness and advise customer accordingly of changes/delays.
  • Work on customer specific project-related activities as assigned
  • Manage and resolve customer escalations as delegated
  • Liaise with sales teams to identify effective resolution to customer needs
  • Inform clients of sales promotions, new products, and current products in an effort to increase sales base.
  • Maintain on an ongoing basis an accurate data of customer profiles and product information.
Academic and Experience Requirements:
  • Post-secondary education or equivalent
  • Call centre/customer service experience is an asset
  • Experience in Automatic Call Distributor phone customer service environment is an asset
  • Excellent English and French verbal/written communication skills
  • Demonstrated analytical and problem-solving skills
  • Excellent multi-tasking skills
  • Ability to communicate clearly and concisely over the telephone
  • Strong interpersonal and organizational skills
  •  PC and software knowledge and ability to “keystroke”
  • Ability to work flexible hours (5 days a week including every other Saturday)
  • Familiarity with Microsoft Office Suite and Oracle is an asset
Please note all offers of employment at Canada Bread Company, Limited are conditional upon the successful completion of a pre-hire background check. This may include anything up to and including a criminal history check, reference checks and/or credit check.

Canada Bread Company, Limited is an equal opportunity employer that embraces diversity in the workplace and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contacted.

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