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IT Service Delivery Analyst - Network, Infrastructure and Telecommunications

Etobicoke, Ontario
The IT Service Delivery AnalystNetwork and Infrastructure (General description of responsibilities)
 
 Responsibilities:
  • Escalation Point for all Network Issues and activities
  • Handling special Requests for Servers & Network
  • Network Support – Switches, routers, Access Points.
  • Network Hardware configurations (routers, switches, AP’s, etc)
  • Administrate MLPS and Network / Wifi
  • Support for P1 and P2 issues related to Network, Infrastructure and Telecommunications
  • Managing Network and Telecommunication issues, replacements, improvements
  • Managing Network and Telecommunication Vendors
  • Projects Ongoing
  • Consultant for It related IT issues that involved Telecommunications and Network.
  • Technical assistance related to Telecommunications, Network and Infrastructure.
  • Process development
  • Network Support – Switches, routers, Access Points.
  • Daily Canada Operations Follow up
  • Research and adopt New Technology related to Network, Infrastructure, Cloud services, etc.
 
 
Education and Experience
 
  • Computer Information Systems
  • IT Network Engineer
  • Certifications in Network and Infrastructure Management
 
 
Soft Skills:
 
  • Communication,
  • Reliability,
  • Confidence,
  • Sense of Ownership,
  • Leadership,
  • Able to Manage Stress,
  • Project Management,
  • Able to face the Business and VPs,
  • Team Management
  • Reporting Status
 
 
Certifications and Expertise:
 
  • VMWARE Infrastructure
  • NOVELL SALES Professional
  • NOVELL LINUX Administration Training
  • MICROSOFT EXCHANGE 2000 Server
  • CISCO Network: Switching, Routing and Support.
  • CISCO Network Associate
  • MICROSOFT Professional Certified
  • Visio Documentation
  • Share Point organization,
  • Excel analysis,
  • Asset Management
  • SIP knowledge 
  • Networking, helpdesk, sysadmin
  • SolarWinds program (or similar to Monitor Network Traffic)
  • Network Instruments: Sniffer
  • ITIL CERTIFIED - Service design, service delivery, service strategy service operation 
  • Wireless Network Administrator
  • CHECK POINT Security Administrator
  • CISCO PIX Firewall Installation and Configuration
 
 
 
Impact / Scope
 
  1. Projects
    1. Open New Locations / Close Locations
    2. Phone Lines Cancellation – Lines not in use anymore.
    3. MPLS Upgrades, downgrades and cancellations
    4. Manage Auditors requests for IT / Network rooms.
    5. Infrastructure and Networks Upgrade and Improvements
    6. End of Life replacements for switches, routers and Access points
    7. IoT – Internet of Thing Pilot
    8. Q9 Application Migration to Cloud / Data Center (Tulsa)
    9. Corporate Projects
 
  1. Sites Support
    1. Status Reports for projects and activities
    2. Network / WiFi outages & support – Network for IT Operation
    3. Field Network support – Slowness and latency
    4. Escalations
    5. P1 and P2 issues.
    6. Process Development for Integrations and Closures
    7. Documentation
    8. Vendors Management (Bell, DXC, NTT, CDW, Cisco, Polycom, etc
 
Please note all offers of employment at Bimbo Canada are conditional upon the successful completion of a pre-hire background check. This may include anything up to and including a criminal history check, reference checks and/or credit check.

Bimbo Canada is an equal opportunity employer that embraces diversity in the workplace and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contacted.

Job seekers with disabilities who require accommodation during the recruitment process or would like more details about accessibility should contact Bimbo Canada Accessibility at 
CB_Accessibility@grupobimbo.com
 
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